Timo van den Berg
Hospitality
Övertorneå, SE
mail@timovdberg.nl
Languages
Dutch
English
German
Driving licence and owning my own car
Profile: @timovdb99
Experience with Outlook and Zendesk
Experience with Apple iOS / MacOS
Experience with Windows systems
Experience with customer contact/ service, front office
Loves to travel around the world
Seasonal Jobs
Allround Indoor Staff | Explore The North
September 2024 - Current
November 2023 - April 2024
Övertorneå (Luppio), Norrbotten, Sweden
At Lapland View Lodge, I work as a receptionist, spa worker, and housekeeper. As a receptionist, I welcome the guests with the outside ice-bar, I manage guest check-ins and check-outs, handle bookings for accommodations, restaurant, and sauna reservations. During my spa / sauna shifts, I welcome guests, be at the front desk where I serve a variety of drinks (both alcoholic and non-alcoholic), and prepare some cocktails. I also maintain the pH, ORP, and TDS levels of our two 6,000-liter outdoor Jacuzzis. In my housekeeping role, I clean 40 panoramic view cabins, create and update housekeeping lists, and communicate the status of cleaned cabins to the reception colleagues. During the week of the winter guests, we also do softcleaning, and take out their trash and giving them new towels. During the winter season, I help with snowshoveling, but also create bookings for winter activities like snowmobiling and husky sledding, and prepare lists for our kitchen staff to ensure guests have food and drinks during their tours. Communication and teamwork are essential to keep everything running smoothly.
Communication Check in/ out Microsoft Office Spa & Sauna Pool pH, ORP, TDS Serving Mixing / Cocktails Barista Housekeeping Huskykennel Excel Emailing & Phone Calls> Learn more about the lodge
Fulltime
After Sales Specialist | Kamera Express
July 2020 - September 2024
Capelle aan den IJssel, Zuid-Holland, The Netherlands
As a Returns & Repairs worker, my main task is to process customer returns and repairs. We offer customers the right service and keep them informed via the ticketing platform "Zendesk". In the department, we mainly do administrative work. Since 2023, I have also been responsible for process improvement for the turnaround time of repairs and RMA requests, and improved collaboration in terms of service centers and our own physical shops.
Returns Repairs Logistics Customer Service Zendesk Back Office Excel & Word> Learn more about the store
Part Time
Video Editor | Klik Proces
February 2019 - April 2020
Bodegraven, Zuid-Holland, The Netherlands
I was mainly involved in video editing for the Klik Proces YouTube channel. I made the montages using Adobe Premiere Pro and delivered them to Bart. After his - possibly given - feedback, I processed this and we had the final result that we published online. Later, I also made the design that was used for the channel for over a year (intro and outro). I also made a Podcast version of the video's, by creating a ".wav"-file of the video's and uploading them to all the big podcast-apps like Spotify, Apple Podcasts and more.
Video Editing Podcasts Adobe Premiere Pro Camera Operation> View my work
Kitchen Assistent | Hotel De Unie
Waddinxveen, Zuid-Holland, The Netherlands
March 2017 - September 2017
I was responsible for keeping the kitchen clean and making sure the restaurant's cooks had enough tools and tableware to work with. At the end of the workday, I set up breakfast for the following day, apart from fresh and refrigerated products. Occasionally I helped out in the service when needed when it was busy, on both the terrace and the restaurant itself, and supported at rented venues for parties.
Waiter Preparing for parties Kitchen Assist Washing dishes House KeepingInternships
Video Editor | Eigen Huis & Tuin
February 2020 - June 2020
Amsterdam, Noord-Holland, The Netherlands
During my internship at Eigen Huis & Tuin / Fremantle Productions, I was mainly editing videos and summaries for the Eigen Huis & Tuin Online Platform, such as YouTube, Instagram, Pinterest, RTL XL and occasionally Twitter. I did the editing in Adobe Premiere Pro, where I put the entire episode in an MXF file, and edited it from there. I also subtitled it. I also went along on a few shoots for promos for online and on-air, where I was mainly involved in building up the set. I was able to complete this internship in a good way.
Video Editing On-demand Adobe Premiere Pro Television Promo Work Remotely> View my Eigen Huis & Tuin work
> View my Kopen Zonder Kijken work
Video Editor | Discovery Benelux
August 2018 - Februari 2019
Amsterdam, Noord-Holland, The Netherlands
At Discovery Benelux I was mainly involved in editing social media clips for the Dutch and Flemish channels of Discovery Channel, TLC and Investigation Discovery. I did the editing in AVID Media Composer, after which I asked for feedback from the regular editors, and finally did the final editing via Adobe After Effects to get the best result. I successfully completed this internship.
Video Editing AVID Adobe Premiere Pro Camera Operation Adobe After Effects Projects> View my work for TLC (NL/BE)
> View my work for Discovery (NL/BE)
> View my work for Investigation Discovery (NL/BE)
Waiter / Hotel | Campanile Hotels
September 2015 - Februari 2016
Gouda, Zuid-Holland, The Netherlands
At the Campanile Hotel in Gouda, I was doing an internship from my high school. I helped in the service, kitchen and hotel area (house-keeping, more).
Waiter Breakfast Kitchen Check-in/ out House Keeping Restaurant Waiter> View hotel
Education
AV-specialist (MBO-4) | ROC Midden Nederland | Graduated
2017 - 2020
Utrecht, Utrecht, The Netherlands
Learning camera techniques, video editing, light and sound and film techniques.
Video Editing Adobe Photography Videography Audio Projects Light
> View school
Mediatechnology (IT) | Grafisch Lyceum Rotterdam
2016 - 2017
Rotterdam, Zuid-Holland, The Netherlands
Learning network administration, system administration and development of software, games and applications. As an elective, we were developing VR games and software.
Web Development Livestreaming System Management Game Development Projects