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Timo van den Berg

Returns & Repairs

Waddinxveen, NL

mail@timovdberg.nl

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Languages

Dutch

English

German


Driving licence and owning my own car

Profile: @timovdb99

Experience with Outlook and Zendesk

Experience with Apple iOS / MacOS

Experience with Windows systems

Experience with customer contact/ service, front office

Loves to travel around the world


Recent Roadtrips

2024 - Working abroad: See on Polarsteps

2023 - USA West Coast Roadtrip: See on Polarsteps

2022 - Scandinavia Roadtrip: See on Polarsteps

2021 - Denmark Roadtrip: See on Polarsteps


Seasonal Jobs

Receptionist | Explore The North
November 2023 - Current
Övertorneå, Norrbotten, Sweden

As a receptionist for Lapland View Lodge, I am responsible for checking in, checking out guests, managing bookings and restaurant reservations, sauna reservations and the front desk in the sauna. Also, for the spa, I am responsible during my spa-shifts for the pH-values, ORP and TDS values of our 2 jaccuzi's (6000 liter outside baths). I fill this position only during the winter season, until April 2024.

Communication Check in/ out Microsoft Office Spa & Sauna Pool pH, ORP, TDS Serving Mixing / Cocktails Barista
> Learn more about the lodge

Fulltime

After Sales Specialist | Kamera Express
July 2020 - Paused
Capelle aan den IJssel, Zuid-Holland, The Netherlands

As a Returns & Repairs worker, my main task is to process customer returns and repairs. We offer customers the right service and keep them informed via the ticketing platform "Zendesk". In the department, we mainly do administrative work. Since 2023, I have also been responsible for process improvement for the turnaround time of repairs and RMA requests, and improved collaboration in terms of service centers and our own physical shops.

Returns Repairs Logistics Customer Service Zendesk Back Office Excel & Word
> Learn more about the store

Part Time

Video Editor | Klik Proces
February 2019 - April 2020
Bodegraven, Zuid-Holland, The Netherlands

I was mainly involved in video editing for the Klik Proces YouTube channel. I made the montages using Adobe Premiere Pro and delivered them to Bart. After his - possibly given - feedback, I processed this and we had the final result that we published online. Later, I also made the design that was used for the channel for over a year (intro and outro). I also made a Podcast version of the video's, by creating a ".wav"-file of the video's and uploading them to all the big podcast-apps like Spotify, Apple Podcasts and more.

Video Editing Podcasts Adobe Premiere Pro Camera Operation
> View my work
Kitchen Assistent | Hotel De Unie
Waddinxveen, Zuid-Holland, The Netherlands
March 2017 - September 2017

I was responsible for keeping the kitchen clean and making sure the restaurant's cooks had enough tools and tableware to work with. At the end of the workday, I set up breakfast for the following day, apart from fresh and refrigerated products. Occasionally I helped out in the service when needed when it was busy, on both the terrace and the restaurant itself, and supported at rented venues for parties.

Waiter Preparing for parties Kitchen Assist Washing dishes House Keeping

Internships

Video Editor | Eigen Huis & Tuin
February 2020 - June 2020
Amsterdam, Noord-Holland, The Netherlands

During my internship at Eigen Huis & Tuin / Fremantle Productions, I was mainly editing videos and summaries for the Eigen Huis & Tuin Online Platform, such as YouTube, Instagram, Pinterest, RTL XL and occasionally Twitter. I did the editing in Adobe Premiere Pro, where I put the entire episode in an MXF file, and edited it from there. I also subtitled it. I also went along on a few shoots for promos for online and on-air, where I was mainly involved in building up the set. I was able to complete this internship in a good way.

Video Editing On-demand Adobe Premiere Pro Television Promo Work Remotely
> View my Eigen Huis & Tuin work
> View my Kopen Zonder Kijken work
Video Editor | Discovery Benelux
August 2018 - Februari 2019
Amsterdam, Noord-Holland, The Netherlands

At Discovery Benelux I was mainly involved in editing social media clips for the Dutch and Flemish channels of Discovery Channel, TLC and Investigation Discovery. I did the editing in AVID Media Composer, after which I asked for feedback from the regular editors, and finally did the final editing via Adobe After Effects to get the best result. I successfully completed this internship.

Video Editing AVID Adobe Premiere Pro Camera Operation Adobe After Effects Projects
> View my work for TLC (NL/BE)
> View my work for Discovery (NL/BE)
> View my work for Investigation Discovery (NL/BE)
Waiter / Hotel | Campanile Hotels
September 2015 - Februari 2016
Gouda, Zuid-Holland, The Netherlands

At the Campanile Hotel in Gouda, I was doing an internship from my high school. I helped in the service, kitchen and hotel area (house-keeping, more).

Waiter Breakfast Kitchen Check-in/ out House Keeping Restaurant Waiter
> View hotel

Education

AV-specialist (MBO-4) | ROC Midden Nederland | Graduated
2017 - 2020
Utrecht, Utrecht, The Netherlands

Learning camera techniques, video editing, light and sound and film techniques.


Video Editing Adobe Photography Videography Audio Projects Light
> View school
Mediatechnology (IT) | Grafisch Lyceum Rotterdam
2016 - 2017
Rotterdam, Zuid-Holland, The Netherlands

Learning network administration, system administration and development of software, games and applications. As an elective, we were developing VR games and software.


Web Development Livestreaming System Management Game Development Projects
> View school

As a receptionist, I am responsible for checking in, checking out guests, managing bookings and restaurant reservations, sauna reservations and the front desk in the sauna. I fill this position only during the winter season, until April 2023.